However, if these constantly crash Explorer when you open them, they are useless. Windows conveniently stores photos in the Pictures folder and videos in the Videos folder. Windows 7: Open the Control Panel and in small icons view, click Windows Update. Click Update & security and Windows Update is automatically selected on the left. Windows 10: Hold down the Windows key and press I to open Settings. You should also fetch all the latest updates too. You could upgrade to Windows 10 if you are running an older version of the operating system. It is possible that photos might also trigger a crash, too. They could be from an iPhone or an Android phone. The cause appears to be, at least in my case, video clips created on mobile phones which are then transferred to the PC. It does not matter which version of Windows you have, the solution to Explorer crashing is the same. Some people are sticking with Windows 8 because their computer doesn’t work well with Windows 10. Not everyone has upgraded to Windows 10 yet and some people do not want to, they want to keep running their current version of Windows and 7 is as popular as ever. This happened to me a while back and it may have been fixed in the latest updates to Windows 10 because Explorer has not crashed recently.
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